Always ask our staff

We encourage you to take advantage of our staff member’s knowledge of sites and restaurants that Victoria has to offer.  Our front desk agents are happy to help you when booking for hotel stays, whale watching, restaurant reservations, or any other day time adventure Victoria has to offer; from Wildplay to Adrenaline there’s something for everyone. As you pull up in to the curbside loading area in front of the hotel you’ll find that our hotel offers a convenient valet service which offers unlimited in and out privileges.


Please park in the hotel zone while checking in. Our Valet Parking staff will then take care of parking your car for you. Valet parking is only $7.50 per night from October to May, or $15.00 per night from June to September.  Please note, hotel cannot accommodate vehicles above 6 foot 5 inches.
Bringing an electric vehicle? That’s no problem at all – we are conveniently located less than a block away from a public-use EV charging station.

Our restaurant

Pull up, unload, and leave the key’s with us, we’ll manage the vehicle for you. As you venture into the lobby of the Best Western Carlton Plaza you’ll find the London Tube Restaurant offering up traditional pub style food along with room service during business hours (Coming Soon!).

Ready for a workout?

Our hotel has a compact Fitness Center that will help curb your work out appetite.  Feeling like working on your  Cardio? Our center comes equipped with treadmill, row machine, bike machine, and elliptical for your work out.  The center also comes with a universal gym machine that can cater to all different muscle groups.  Leg curls, arm curls, shoulder presses, you name it! You’ll be feeling the burn in no time. Take advantage of the complimentary sweat towels and water cooler.

Ready for a bike session?

Take advantage of the hotel owned bicycles that we offer year round for guest use. Our well kept, hybrid bikes are perfect for cruising around Victoria. Bicycles can be reserved in two hour time blocks from dawn until dusk. Helmets and water bottles are provided. Go out and view all the city has to offer at your leisure. The galloping goose trail is a convenient way to travel north or west of the hotel. Alternatively, head south and you can see Ogden Point, bike along the ocean side road, and depending on the time of year see some of the cruise ships that frequent Victoria.
Pet Policy

Dogs and cats are welcome! Specific rooms are set aside for guests with accompanying pets. Rooms with two double beds, Rooms with a queen sized bed & suites with two double beds are available to book with pets.