Contact Us

Let us know how we can help. Hearing from our members helps us improve the services we provide to you our most loyal guests.

We are available 24 hours a day 7 days a week at the front desk.

You  can reach us:

  • locally by calling 250-388-5513 or
  • call us toll free at 1-800-663-7241.
  • by e-mail at 60632@hotel.bestwestern.com to answer any questions you may have about booking

If you’d like to make a reservation through Best Western you can call directly at 1-800-WESTERN (1-800-937-8376) or call our central reservations

Make A Reservation

Direct Line : (250) 388-5513
Telephone : 1-(800) 663-7241
Fax : (250) 388-5343
Email : 62063@hotel.bestwestern.com

Make A Reservation

Chris Watson – General Manager
Direct Line : (250) 413-2190
Email : chris@bestwesterncarlton.com

Connie Stecyk – Director of Sales / Marketing
Direct Line : (250) 413-2191
Email : connie@bestwesterncarlton.com

Cheryl Groulx -Tour and Travel Coordinator
Direct Line : (250) 413-2193
Email : cheryl@bestwesterncarlton.com

 

Hotel Directions

From the swartz bay ferry terminal

You will exit the ferry onto the Pat Bay Highway (Route 17S) going south.
Continue on highway for approximately 17 miles.
Turn right on Pandora St.
Turn left on Broad St
Turn left on Johnson St. The hotel is on your left.
Please park in the hotel zone while checking in. Our Valet Parking staff will then take care of parking your car for you.

From victoria international airport

Exit the airport and follow the road until you reach the intersection with Mount Newton Crossroad. Turn left on to McTavish Rd and take the immediate exit to your right onto the Pat Bay Highway – Route 17 S
Continue on highway for approximately 17 miles.
Turn right on Pandora St.
Turn left on Broad St
Turn left on Johnson St. The hotel is on your left.
Please park in the hotel zone while checking in. Our Valet Parking staff will then take care of parking your car for you.